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Full reimbursement for ‘Brilliance of the Seas’ Mediterranean cruise passengers

Saturday, December 18th 2010 - 18:58 UTC
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”Brilliance of the Seas” endured rough weather en route to ”Brilliance of the Seas” endured rough weather en route to

The nearly 2,060 Royal Caribbean “Brilliance of the Seas” passengers who endured a horrifying early morning in the Mediterranean won't be paying a dime for the experience. “The captain announced a full refund for all guests as a result of the 'unfortunate incident”, posted Cruise Critic member Lifelong Cruiser, who was onboard.

Royal Caribbean spokeswoman Cynthia Martinez confirmed the statement, and an official release from the line acknowledged that passengers and crew had been through a “frightening experience.”

The line had initially doled out 200 US dollars in onboard credit (400 for those in suites) -- a level of compensation that had angered some and resulted in “at least one guest letter circulating that criticized the 'nominal' amount,” noted Lifelong Cruiser.

Last Sunday morning, Brilliance ran into rough weather en route to Alexandria, Egypt. In the early a.m. hours, large waves and heavy winds caused the ship to list several times, injuring 105 passengers (RC final acknowledgement), sending beds sliding across cabins, shattering glass elevators and leaving the dining room and other public areas strewn with damaged furniture.

According to a Royal Caribbean statement, aesthetic damage to the ship's interior has caused the closure of three public venues -- the beauty salon, video arcade and disco -- for the remainder of the sailing. The statement also noted that the most serious of the injuries were fractures suffered by two passengers.

Despite the dangerous lists, Royal Caribbean said that there has been no impact to Brilliance's operating systems or engines, and it continues to be fully seaworthy. The ship arrived in its next port of call, Malta, at roughly 7 a.m. local time on Tuesday. It spent overnight in Malta and then headed for Barcelona, Spain, where it concluded the voyage on Friday as originally scheduled.

According to the line, repairs are underway, and subsequent cruises will not be impacted.

 

Categories: Tourism, International.
Tags: cruises.

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