The boss of British Airways' parent company says that human error caused an IT meltdown that led to travel chaos for 75,000 passengers. Willie Walsh. chief executive of IAG, said an engineer disconnected a power supply, with the major damage caused by a surge when it was reconnected. He said there would now be an independent investigation to learn from the experience.
British Airways has cut its food service and will no longer provide two meals to economy travelers on flights lasting less than eight-and-a-half hours. Instead of two full meals, passengers will only receive one as part of the new measures, which also apply to journeys lasting less seven hours for premium economy passengers.