Two weeks after a passenger was violently dragged from one its planes, United Airlines says it is to link pay more closely to customer satisfaction. The US carrier has also revealed its chief executive, Oscar Munoz, will now not become chairman, as anticipated.
United Airlines is changing its policy on giving staff last-minute seats on full flights after a man was dragged screaming from an overbooked plane. The airline said that in future crew members would be allocated seats at least an hour before departure.
A passenger dragged from his seat aboard a Sunday night flight at O'Hare International Airport took the first step toward potential legal action against United Airlines or the city on Wednesday.
Trading on the New York Stock Exchange (NYSE) on Wednesday restarted after being suspended for more than three hours due to a technical fault. The NYSE has yet to give full details of the problem, but emphasized that it was not the result of a cyber hack. Other exchanges, including Nasdaq, reported no problems and were trading normally.
All United Airlines flights were grounded for almost two hours early Wednesday due to a computer hardware problem, creating travel headaches for tens of thousands of passengers that stretched into the afternoon. United said 800 flights had been delayed, with four flights canceled on its main carrier and 55 on its regional partners. A similar situation happened on 2 June when United flights were also grounded due to automation issues.
An airliner has been diverted after a row broke out over one passenger's use of a device to prevent the seat in front of him from reclining. A male and female passenger were involved in a heated dispute last Sunday, after the male passenger attached a Knee Defender to his seat.
United Airlines will begin daily non-stop service between its hub at Newark Liberty International Airport and Buenos Aires, Argentina's, Ministro Pistarini (Ezeiza) International Airport on April 6.
Two US-based airlines, United (NASDAQ: UAUA) and Continental (NYSE: CAL) are merging in a 3.1 billion deal, creating the world's largest airline. The combined firm will have nearly 700 planes, 88,000 workers, and fly to 370 destinations in 59 nations.