Two weeks after a passenger was violently dragged from one its planes, United Airlines says it is to link pay more closely to customer satisfaction. The US carrier has also revealed its chief executive, Oscar Munoz, will now not become chairman, as anticipated.
United Airlines is changing its policy on giving staff last-minute seats on full flights after a man was dragged screaming from an overbooked plane. The airline said that in future crew members would be allocated seats at least an hour before departure.
A passenger dragged from his seat aboard a Sunday night flight at O'Hare International Airport took the first step toward potential legal action against United Airlines or the city on Wednesday.