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'Quality service over profit', Aerolineas Argentinas target, said CEO Recalde

Friday, November 22nd 2013 - 03:43 UTC
Full article 36 comments

Argentina's flag carrier Aerolíneas Argentinas CEO Mariano Recalde said that the company's goal, as requested by president Cristina Fernández, was to provide a quality service over profit. Read full article

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  • CabezaDura

    General Argentine punblic believed that YPF, Aerolineas Argentinas etc and others were crown jewels of the Argentine state given away for penuts by Carlos Menem. All these re nationalized companies during the K era are worthless junk and run by money eaters.
    In this case Aerolineas doesn't even provide a service ordinary Argentines can afford (despite its heavy subidies it recieves)

    Nov 22nd, 2013 - 04:19 am - Link - Report abuse 0
  • reality check

    Many congratulations on achieving your objectives.

    Nov 22nd, 2013 - 06:22 am - Link - Report abuse 0
  • Troy Tempest

    CFK:
    “I recalled Aerolineas Argentinas. We received the airline in pieces, without aircrafts, heavily indebted and now even our own competition is congratulating us for the way we run our airline, the airline of all Argentines. ”

    “indebted”? - still losing money
    “Congratulated by the competition” for the way they run their airline??
    - when? By whom??
    “the airline of all Argentines” - yes, they are all paying for it.

    I'm sure that all Argentinians are grateful to Cristina

    Nov 22nd, 2013 - 06:58 am - Link - Report abuse 0
  • Don Alberto

    This Mariano Recalde guy would make a great stand-up comedian.

    Nov 22nd, 2013 - 08:20 am - Link - Report abuse 0
  • zathras

    “Aerolíneas Argentinas objective is not to make money.” Mariano Recalde

    Pretty much says it all really

    Nov 22nd, 2013 - 08:47 am - Link - Report abuse 0
  • JuanGabriel

    Of course the competition is congratulating them on the way they run the company...

    Nov 22nd, 2013 - 10:06 am - Link - Report abuse 0
  • Beef

    Quality Airlines of the World

    Emirates
    Qatar Airways
    Singapore Airlines
    BA
    Cathay Pacific
    Lufthansa

    Aerolineas is not even able to get anywhere close and will eventually collapse.

    Those that have the misfortune to experience their dreadful service are not exactly quiet about it.!

    http://www.airlinequality.com/Forum/aero_arg.htm

    Nov 22nd, 2013 - 10:36 am - Link - Report abuse 0
  • GALlamosa

    #2 Great post !!! It will never come here and I will never fly on it, so I don't care one iota (hey....that could be the new unit of currency to replace the overly deflated peso).

    Nov 22nd, 2013 - 10:48 am - Link - Report abuse 0
  • Britworker

    What an astonishing business plan. Spend as much money as you want and to hell with the profit, that doesn't matter.

    Not sure the shareholders would be too pleased with that plan. Oh, wait, the shareholders are the Argentine people known around the world as being particularly dimwitted when it comes to money. It sounds like the Argentine people and their national airline deserve each other perfectly.

    Nov 22nd, 2013 - 11:04 am - Link - Report abuse 0
  • Biguggy

    @ 9 Britworker
    I do believe you misunderstand the 'full' business plan. Which I believe runs something like we borrow money that we have no intention of paying back (silly so and so's keep 'lending' us it), and then use it to run an inefficient airline so that our 'friends' can skim off monies that should be spent elsewhere.

    Nov 22nd, 2013 - 11:20 am - Link - Report abuse 0
  • Trunce!

    I wonder if Easyjet realise they have adopted the wrong business model.

    http://www.independent.co.uk/news/uk/home-news/easyjet-profits-soar-by-51-as-budget-airline-reaches-new-heights-8948518.html

    Nov 22nd, 2013 - 12:00 pm - Link - Report abuse 0
  • Klingon

    @10 exactly,
    Perfect explained.
    High quality service??
    Try a 14 hour flight to Sydney with no TV and only 1 hot meal. We all had to walk to the galley to get dried up ham sandwhiches for the rest of the flight.

    Nov 22nd, 2013 - 12:11 pm - Link - Report abuse 0
  • yankeeboy

    They've had a plane stuck in Miami since Sunday. Its supposed to leave today.
    Doubt it
    Nobody will fix it without actual u$ Prepaid.

    Nov 22nd, 2013 - 01:04 pm - Link - Report abuse 0
  • willi1

    what are you complaining?

    it´s all part of the model, the big wise thoughts of the great leader: serve the poor and let them fly!
    money is not our thing. just enjoy!

    Nov 22nd, 2013 - 01:53 pm - Link - Report abuse 0
  • Biguggy

    @ 13 yankeeboy
    We could be seeing more of that as more and more 'suppliers', of whatever services, start demanding cash up front. It has happened before.

    Nov 22nd, 2013 - 02:23 pm - Link - Report abuse 0
  • andy65

    Perhaps CEO Recalde of Aerolíneas Argentinas should take a look of what it's customer have to say and over all it's not a pretty picture

    http://www.airlinequality.com/Forum/aero_arg.htm

    Nov 22nd, 2013 - 02:44 pm - Link - Report abuse 0
  • Leiard

    No doubt that our resident Argentine finacial guru Dany will tell me I am reading the wrong newspaper.

    Cronista headline:-
    “Subsidies: in only nine months have surpassed the amount spent on all 2012”

    Aerolineas Argentinas ($ 3,500 million) - US$ - 575 million

    www.cronista.com/economiapolitica/-Subsidios-en-solo-nueve-meses-ya-superaron-lo-gastado-en-todo-2012-20131114-0057.html

    Never-mind they will get it all back with the new taxes on “privately owned” luxury cars, boats and planes.

    Nov 22nd, 2013 - 03:16 pm - Link - Report abuse 0
  • CabezaDura

    Even if they had only nationalized over domestic Austral it would have made much more sense to me. AA should have being left alone to get bust with the thieves of Marsans and the many Unions, it all should have being left to gone to hell. So much waste and money given to Mafias who bankrupt everything, we will soon be paying and saving the football clubs that are the “passion” of the people... Ohh we are already helping the AFA out....I forgot

    Nov 22nd, 2013 - 03:19 pm - Link - Report abuse 0
  • ChrisR

    Never mind folks, the IMF will come to the rescue soon.

    Anybody think that they won't?

    Nov 22nd, 2013 - 03:50 pm - Link - Report abuse 0
  • Conqueror

    It must be realised that there IS a masterplan. Aerolineas Argentinas IS a success story. CFK said so. Mind you, it's fairly easy to have a “success story” if you're not expected to make money. Here it is. Airline costs = ticket prices x number of passengers. Not difficult, is it? How do you make it work? If you REDUCE ticket prices, you should INCREASE the number of passengers. And if you have some helpful little add-ons? Such as your major competitor being forced out of a terminal. Such as your major competitor being forced out of its recently-refurbished hangar. Such as your major competitor being hit with massive increases in handling charges. Still can't make money? You're crap. Why not change the name to CFK Airlines. Then everyone would know it was a crap rip-off.

    Nov 22nd, 2013 - 04:01 pm - Link - Report abuse 0
  • andy65

    recent customer comments.

    Aerolineas Argentinas Customer review : 6 November 2013 by Judith Byrne (Australia)


    Rating : 0/10


    The flight from Sydney to Buenos Aires was awful - the food was disgusting, the toilets were not cleaned for hours - hence the smell. No entertainment other than outdated TV hanging from ceiling, distorted picture and mainly in another language that could not understand. Seat in front of me was broken and was on a constant lean. The staff or should I say lack of it, spent more time talking to one another or reading a magazine than attending to the passengers. The flight home was no better - it might of been cheaper but had I known what they were like I would of gladly paid the extra and flew with Qantas. I would not recommend that you fly with this airline, I certainly will not.



    Rating : 1/10
    Score 1 out of 10

    By far the worst airline I have flown. Flew Sydney to Buenos Aires in a plane that looked like it was from the 60's. It was filthy on the outside, and inside was even worse. When I opened my blanket on the plane it smelt. The staff were almost non existent during the entire flight. For the price I paid, spending a few more dollars to fly with a competent airline, with modern planes would be completely worth it.

    Nov 22nd, 2013 - 05:30 pm - Link - Report abuse 0
  • CabezaDura

    21)
    Any of that really matters... What matters is the 250 million US$ gone to the rubbish bin...

    Nov 22nd, 2013 - 05:54 pm - Link - Report abuse 0
  • BOTINHO

    Nice words,, devoid of any reality other than a fresh spin on a tired, poorly run company.

    When airlines do not maintain individual aircraft on the inside, they do not maintain them on the outside either.

    An aircraft that smells inside from the toilets and sanitary system not being maintained is a very poor sign. To save on expenses, corners are cut in the aircraft safety checks and maintenance. And bear in mind that this “fleet ” was mothballed and idle for a number of years

    I would not risk it no matter the cost.

    Nov 22nd, 2013 - 07:33 pm - Link - Report abuse 0
  • bushpilot

    Is the quality of service on this airline noticeably superior to “for profit” airlines?

    Nov 23rd, 2013 - 02:27 am - Link - Report abuse 0
  • andy65

    The airline is just like Cristina, Cheap and Nasty

    Nov 23rd, 2013 - 01:03 pm - Link - Report abuse 0
  • reality check

    And patched up with poly filla.

    Nov 23rd, 2013 - 01:22 pm - Link - Report abuse 0
  • golfcronie

    @26
    sorry to disagree, botox is my guess

    Nov 23rd, 2013 - 03:44 pm - Link - Report abuse 0
  • Pete Bog

    But hey-this is the Argentines master plan that will win the hearts and minds of the Falkland Islanders- replace LAN Chile (Latam now?) with AA.

    As Lan Chile/ LATAM is a quality airline (internationally renowned), why don't the Argentines buy a share in LAN Chile and scrap AA? For national pride-an Argentine wing of Latam?

    AA could re- start up later if this fictitious Lan Chile run section becomes succesful gradually, (ie clean toilets, reliable, staff that talk to passengers (Castro in to train trolley dollies?) and they could then become a small independent airline building themselves up to better things on the back of Lan Chile.

    I suspect sadly, machismo will lead to self annihilation instead.

    Nov 23rd, 2013 - 08:13 pm - Link - Report abuse 0
  • MagnusMaster

    @28 I'm afraid that's impossible, not just because it's a national symbol but because Aerolíneas Argentinas is used to provide jobs to a huge number of people who are incompetent and not fit for the job. They are the offspring of the first peronists, who were got jobs by being loyal to peron and threatening the military governments with violence whenever their jobs were at risk. if AR gets shut down, the government would be overthrowed instantly.

    Nov 24th, 2013 - 07:10 pm - Link - Report abuse 0
  • axel arg

    HE WAS VERY CLEAR, WASN'T HE?.
    I have explained in this forum in different opportunities that the main function of an airline like aerolineas argentinas, is a social function, anyway, it's finances are not an irrelevant issues, but they aren't the main concerning for the statal administration.
    For such a big country like argentina, it's necesary to have a statal airline, because it helps a lot to keep united the whole territory, in fact, aerolineas is the only one airline which flies not only to profitable destinies like iguazú, mendoza, bariloche, or córdoba, it actually flies to all argentina, beside the company makes it along the year.
    Private companies are interested in profitable detinies only, so all the rest of argentina would have an insufficient connectivity.
    On the other hand, all those people who often emphasize on the deficit of the airline only, should know that it has diminished since 2008, and it now represents a third of what it used to be, beside, in these five years of statal administration, the company could recover many of the domestic and foreign destinies that it had lost during the years of private administrations, which broke aerolineas twice.
    Other important points are the facts that the company joins the sky team alliance since last year, beside it could renew most it's airplanes.
    I respect whether most people in this forum don't agree on my analysis, in fact, i have already realised a long time ago that many people here don't coincid with my ideologies, which is also respectable, , however, it doesn't mean that they have to invalid absolutly everything that kirchnerism has made in the last ten years, just because they don't agree on it in ideological terms.
    Maybe recalde commited mistakes in his administrations, and it's necesary to criticise them, but it doesn't mean that many people here invalid him, just because he comes from la campora, as i usually see it happens with all those people who join that organization.

    Nov 24th, 2013 - 09:07 pm - Link - Report abuse 0
  • Tim

    What a pathetic childish excuse for ripping off millions which we have to pay for with excessive taxation. Corruption kills and I'm a great believer in capital punishment for these crooks.

    Nov 25th, 2013 - 01:50 am - Link - Report abuse 0
  • Usurping Pirate

    Axel : You are right , no one agrees with your analysis because it is bonkers .
    This is why AR is the only airline in the country :
    http://crankyflier.com/2013/04/02/argentina-earns-the-cranky-jackass-award-for-propping-up-aerolineas-argentinas-at-the-expense-of-real-competition/

    Nov 25th, 2013 - 12:16 pm - Link - Report abuse 0
  • yankeeboy

    30. Canada doesn't have a State owned airline and I don't see any of them complaining.
    Axel you're so dumb it hurts to read your posts.
    How's your monthly wage going? Down down down I guess.

    Nov 25th, 2013 - 07:51 pm - Link - Report abuse 0
  • Ernie4001

    The flying rubbish providing good service? This guy doesn´t even believe it himself. Fortunately for the argentinian taxpayers, from april this drain won´t fly to Australia anymore.

    Nov 26th, 2013 - 02:12 am - Link - Report abuse 0
  • Usurping Pirate

    This link will take you to a Google earth photo of Ezeiza airport .
    As you look around los Chivatos and the bottom of the SW /NE runway you will see that the airport resembles a giant scrapyard .
    El Palomar is the same .
    https://maps.google.co.uk/maps?q=pistarini&ie=UTF-8&ei=MeeUUsmrO6j-ygPhsYG4Cw&ved=0CAoQ_AUoAg

    Nov 26th, 2013 - 06:29 pm - Link - Report abuse 0
  • ChrisR

    @ 35 Usurping Pirate

    You have linked a google map!

    Google earth cannot be “linked” but this will put you where you want to be.
    Cut and paste or type the address into the search box:
    1802 Ezeiza, Buenos Aires Province, Argentina

    I think the “scrap” are planes awaiting ownership confirmation before the “authorities” decide disposition and therefore who pays for it.

    Nov 27th, 2013 - 04:14 pm - Link - Report abuse 0

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