Tag: David Dao

• Saturday, April 22nd 2017 - 13:16 UTC

  United Airlines PR disaster: the carrier will link pay to customer satisfaction

  

  Two weeks after a passenger was violently dragged from one its planes, United Airlines says it is to link pay more closely to customer satisfaction. The US carrier has also revealed its chief executive, Oscar Munoz, will now not become chairman, as anticipated.

• Monday, April 17th 2017 - 07:39 UTC

  Dr. Dao incident makes United Airlines chane policy on last minute seats for staff

  

  United Airlines is changing its policy on giving staff last-minute seats on full flights after a man was dragged screaming from an overbooked plane. The airline said that in future crew members would be allocated seats at least an hour before departure.

• Thursday, April 13th 2017 - 08:14 UTC

  Battered passenger contracts top litigator for potential legal action against United Airlines

  

  A passenger dragged from his seat aboard a Sunday night flight at O'Hare International Airport took the first step toward potential legal action against United Airlines or the city on Wednesday.