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Edinburgh the most welcoming UK airport; Paris and Moscow the rudest in Europe

Thursday, August 23rd 2012 - 05:44 UTC
Full article 12 comments
Heathrow and Gatwick ranked average Heathrow and Gatwick ranked average

Luton is the UK’s most unfriendly airport, with Edinburgh the most welcoming, according to a survey. The Bedfordshire airport got the thumbs-down from travellers asked to rate the friendliness of staff in a poll by travel search site Skyscanner.

On a scale of one being the rudest and 10 being the friendliest, Luton scored 5.76 points, with Stansted being the next rudest (5.89 points), followed by Heathrow (5.94), Gatwick (6.26) and Birmingham (6.39).

Edinburgh got a score of 7.41 points, with Newcastle the next most-friendly airport ((7.34) followed by Manchester (6.87).

Paris was voted the rudest airport in Europe, with a score of just 4.86 points. This was followed by Moscow (5.03 points) and Istanbul (5.91). While the friendliest European airport was Copenhagen (7.08 points) followed by Amsterdam (6.92).

Complaints about members of staff ranged from abrupt responses following the simplest inquiry, to the endless queues and manhandling at security.

Victoria Bailie, from Skyscanner, said: “We like to have a good moan and grumble but overall, the average scores were positive for the UK’s airports.

“Despite the summer rush, they’ve clearly been doing a good job to help kick start our holiday on a positive note.”

All those surveyed had flown in the last 12 months.
 

Categories: Tourism, International.

Top Comments

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  • LEPRecon

    Oh I don't know. Glasgow airport is pretty welcoming too.

    I mean they even give a warm welcome to terrorists...

    Too soon?

    Aug 23rd, 2012 - 06:23 am 0
  • Clyde15

    Do you see the trend ? The further North you go, the friendlier the people.
    If you got to Kirkwall or Lerwick, it would probably have been a 10.

    To be fair, I have been through Paris twice and did not have any problems. All I said was “je suis ecossais” and “a bas l'angleterre” - passed through with smiles !

    Glaswegians are a friendly and helpful people. However they have a peculiar trait of running towards danger - not away from it.
    When the fracas with the “failed suicide bombers” took place at Glasgow airport the world's press thought the reaction of the public was something unbelievable. Instead of running away, they went in to sort out these people. The same result would have been seen anywhere in the city. You are most welcome but don't try anything on with us.
    A living example of the Scottish motto :- “ nemo me impune lacessit” -
    “ no one provokes me with impunity”
    or, in Scots “ Wha daur meddle wi me ”

    Aug 23rd, 2012 - 12:16 pm 0
  • British_Kirchnerist

    I like Edinburgh airport, it is however very small so it may be easier to be friendly?

    #1 No I actually thought that was quite funny!

    Aug 23rd, 2012 - 12:29 pm 0
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