The Falkland Islands Communications Regulator has announced that the Communications Customer Satisfaction Survey 2018 is now open, and Sure customers have until Sunday 25 November to respond. Sure is the South Atlantic Telecommunications Server.
The Falkland Islands Government, FIG, has made a statement regarding the recent publication of the Telecoms Regulator’s report in relation to the performance of Sure, in respect of the broadband service, particularly its compensation methodology when customer satisfaction has not been delivered.
In April this year Cable & Wireless South Atlantic Ltd, along with the Channel Islands, Isle of Man and Diego Garcia were acquired by the Batelco Group (*), a leading telecommunications provider to 16 markets spanning the Middle East & Northern Africa, Europe and the South Atlantic and Indian Ocean.